A Guide To Our Relationship With You And Others

The Financial Services Referred To In This Guide Are Offered


Ian Henry

On Behalf Of

Ian Henry Financial Services Pty Ltd

AFSL. 327056 ABN 11 084 159 317

Who are my advisors?

Your Financial Adviser will be either Ian Henry or Christian Henry. Ian Henry is the Director of Ian Henry Financial Services Pty Ltd. He has over forty-five years of experience in the Financial Services Industry and specialises in investments, insurance, superannuation strategies and retirement planning. Ian has completed a Diploma in Financial Planning and has also achieved the highest Financial Planning designation of Certified Financial Planner (CFP). Ian Henry is a member of the Financial Planning Association of Australia Ltd (FPA) and the Association of Financial Advisers Ltd. Ian Henry is an accredited aged care professional and a tax (financial) adviser. Ian Henry also has the following qualifications: 

Bachelor of Business Studies (Banking and Finance) 

Fellow of the Financial Services Institute of Australasia.

Alternatively, your Financial Adviser may be Christian Henry who is an authorised representative under Ian Henry Financial Services Pty Ltd. Christian holds a Bachelor of Business in both Financial Planning and Entrepreneurship. Christian Henry is a member of the Financial Planning Association of Australia Ltd (FPA) and is an accredited aged care professional. If you do not wish to receive our advice, we may deal on your behalf by carrying out your instructions. If you do not obtain advice, you face the risk that the Financial Product/s you select will not fully take into account your objectives, financial situation or needs.

Who is responsible for the financial services provided?

Ian Henry Financial Services Pty Ltd is responsible for the financial services provided including the distribution of this Financial Services Guide (FSG).

Ian Henry Financial Services Pty Ltd is an FPA Professional Practice and is committed to upholding the FPA’s Code of Professional Practice.

Do you have any relationships or associations with Financial Product issuers?

Even though we are not owned or controlled by any product issuer we do from time to time receive (legacy) benefits from them based upon past placements with them. We do not believe this in any way reduces our focus on client best interests.

What kinds of financial services are you authorised to provide me and what kinds of Financial Product/s do those services relate to?

Ian Henry Financial Services is authorised to provide personal and general advice and deal as your agent in relation to:
Government debentures, stocks and bonds
Insurance (investment linked and pure risk)
Managed Investments
Retirement Savings Accounts

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.
We are committed to implementing and promoting a privacy policy *, which ensures the privacy and security of your personal information. A copy of our privacy policy is enclosed for your information.
If you wish to examine your file please ask us. We will make arrangements for you to do so.
* For Privacy Policy of Ian Henry Financial Services Pty Ltd click HERE.

How can I give you instructions about my Financial Product/s?

You may tell us how you would like to give us instructions. For example by letter, fax or other means such as e-mail.

If we provide you with execution related telephone advice, you may request a record of the execution related telephone advice, at that time or up to 90 days after providing the advice.

What is the cost of a Statement of Advice?

There is a fee of $990 (inclusive of GST) for the preparation of the initial full Statement of Advice, and $495 (inclusive of GST) for a limited Statement of Advice.

Does my Adviser receive any other forms of remuneration?

Your Adviser may receive an alternative form of remuneration. Should this arise and equal or exceed $300 in value, it will be recorded in a public register. This register is available to you for inspection within 7 days of your request. Even though Ian Henry Financial Services Pty Ltd is not owned or controlled by any product issuer, it does currently utilise the administration services of Macquarie Portfolio Manager. Any rebate or volume bonus received by Ian Henry Financial Services Pty Ltd will be retained.

How are any commissions, fees or other benefits calculated for providing the financial services?

Generally the payment we receive will be based on the amount you invest. It may vary from one Financial Product issuer to another. Details of the payment we receive are contained in the Product Disclosure Statements for most Financial Product issuers available from your adviser. Your adviser can give you full details. If you receive personal advice from us, we will tell you about any commissions, fees and any other benefits, where possible in actual dollar amounts, in the Statement of Advice. Our adviser will give you this Statement of Advice, before we proceed to act on your instructions.

• We may be paid by the Financial Product issuer at the time you invest or contract, and during the life of your investment or contract.

• We may charge you a fee, depending on the time we spend developing your strategy, or depending on the value of funds you invest.

• We may invoice you for a fee when you receive our written recommendations.

• You may have to pay us a management fee annually or in instalments.

• We may receive an ongoing payment from the Financial Product issuer.

Your adviser will tell you in writing in the Statement of Advice what fees we may charge you, when you have to pay and what payments we may receive from the Financial Product issuer/s.

Our range of fees is as follows:

A fee for service of 0.935% (inclusive of GST) is applied to all funds where assistance is provided in managing the investment(s).

For example: A $100,000 portfolio consisting entirely of managed funds would incur an adviser fee of $935.00. A $100,000 portfolio consisting of $50,000 of managed funds and $50,000 of direct property holdings, where no advice from Ian Henry Financial Services Pty Ltd is necessary, would incur an adviser fee of $467.50.

Will anyone be paid for referring me to you?


What should I do if I have a complaint?

1. Contact Ian Henry about your complaint. Ian Henry Financial Services Pty Ltd is committed to the timely and equitable resolution of complaints.

2. Please forward your complaint in writing to Ian Henry Financial Services Pty Ltd, PO Box 41, Hampton VIC 3188, including full details of the complaint and copies of documentation, where possible. They have 45 days from receipt of full details of the complaint to investigate the allegation.

3. If after 45 days they have been unable to resolve your complaint, and the amount is less than $280,000 for a policy of insurance with a lump sum risk; or less than $6,000 per month for a policy of insurance dealing with income stream risk or advice in relation to an income stream product; or less than $150,000 for all other financial services then you may address your complaint to:

Australian Financial Complaints Authority Limited

GPO Box 3


The service will adjudicate and issue a determination regarding your complaint.

4. If you are still dissatisfied, you may wish to seek independent legal advice to consider your options.

Ian Henry Financial Services Pty Ltd has Professional Indemnity Insurance in place and is confident that it is a reasonable arrangement to have for compensating its retail clients for any loss or damage they may suffer should it or one of its representatives be found to have caused them to suffer loss or damage due to the breach of a relevant obligation under chapter 7 of the Corporations Act.

Subject to all statutory limitation periods its insurance arrangements cover work performed under the AFSL by its representatives even when they cease to be its representative.

If you have any further questions about the services Ian Henry Financial Services Pty Ltd provides, please contact Ian Henry on 03 9521 0303.

Click Here to download a copy of our complete Financial Services Guide